Patient Advocacy

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You finally have an expert with you every step of the way.

There’s not a person in the traditional healthcare system who raises their hand for patients and says, ‘I will fight for you.’ But that’s the Patient Advocate’s role at Proactive MD: fight for the patient’s greatest good. They will stop at nothing to get their patients the right care at the right time.

LHWC Patient Advocacy Flyer.pdf

What is a Patient Advocate?

  • Behavioral Health Professional: They are licensed social workers who are trained in mental health and can provide support for disorders like anxiety and depression. (Click here to learn more about counseling sessions available with the Patient Advocate)

  • Medical Care Coordinator: They have extensive case management and care coordination experience, and they receive continuing education on federal regulation, policies, and practices.

  • Social Determinants of Health Expert: They are experts in social issues like financial and relationship concerns, community programs, and government resources. They are uniquely positioned to remove barriers care and are empowered by data to engage the right people at the right time.

What can your Patient Advocate do for you?

  • Behavioral health support: Advocate for patients through life’s challenges; identifying solution-based programs and services to assist with social, mental, financial and relationship care. (Click here to learn more about counseling sessions available with the Patient Advocate)

  • Benefits education: Provide benefits plan advice, explain your medical bills, and more.

  • Concierge care navigation: Secure specialist and imaging appointments, guide and support hospital coordination and discharge planning, and more.

  • Health literacy: Explain diagnoses, counsel on wellness and lifestyle plans, coordinate with your care team.

Patients are people, and their health is more than just their temperatures or test results. Patient Advocates are humanizing healthcare by providing care for the whole person – mentally, emotionally, socially, and physically. No concern is outside the bounds of Patient Advocacy. If an Advocate can’t personally help, they will connect patients to a resource who can – and they will partner together every step of the way.

Meet Your Patient Advocate

Jamie West, LSW

"I realized early on in my career there isn't a lot of help out there for those who need it. I feel privileged to be able to help people who are going through difficult circumstances"

Click here to watch a short video to meet Jamie!


Phone: (717) 900-9410

Email: jwest@proactive.md

LHWC Welcome Jamie West.pdf