Appointments

How to Request an Appointment

Appointments are required.

There are two ways to request an appointment:

• By Phone: (717) 640-5900

• Through Patient Portal Messaging:

Once you’ve been connected to the Proactive MD Patient Portal for the first time during your first visit, appointments can be requested through the messaging feature:

• • 1. Sign in using your username and password 

    2. Select Compose a Message from the top menu bar

    3. Select Message Type: Appointments and scheduling

    4. Select Provider*

    5. Select Location*

    6. Add Subject and Message, include brief details on why you would like to be seen*

* How to request First Available or a Virtual Visit through secure message:

• For a first available appointment request at either location with either provider:

  • • Select any item in the Provider and/or Location drop downs

    • Then, in the body of the message indicate that you'd like first available (or that do you not have a preference)

    • You can also simply call the main number to request a first available appointment

• For a virtual care visit request:

  • • If you'd like a  first available virtual visit, or have no provider preference:

      • • Select any item in the Provider and/or Location drop downs

        • Then, in the body of the message indicate that you'd like a first available virtual visit with any provider

    • If you have a preferred provider:

      • • Select your desired provider in the Provider drop down, and then any item in the Location  drop down

        • Then, in the body of the message indicate that you'd like a virtual visit with that provider

    • You can also simply call the main number to request a virtual visit

Important Appointment Details

• Appointments are required. Please schedule an appointment prior to arriving at Lincoln Health and Wellness Center locations. This helps ensure you and fellow patients have the shortest wait times and best experience possible.

• Masks are required. Lincoln Health and Wellness Center and Proactive MD require anyone who enters the health and wellness centers to wear a mask due to the ongoing COVID-19 pandemic.

• Cancellations. If you are unable to make your appointment time, please cancel or reschedule as far in advance as possible, out of courtesy for other patients and the Lincoln Health and Wellness Center care team.

• Collaboration with outside providers. If you have an outside provider and would like to share your visit information with them, bring the name and contact information of your Primary Care Provider to your appointment, and the care team can send a full summary with your authorization.

• After hours healthcare needs. For care needs after Lincoln Health and Wellness Center operating hours, call the main number to be connected to an on-call provider.​

• First visits. Bring the following to your first appointment:

  • • Your driver’s license

    • Your Highmark Blue Shield insurance card

    • Your current prescription list

    • Name and contact information of Primary Care Provider (optional) - If you have an outside provider and would like to share your visit information with them, the care team can send a full summary with your authorization.