Appointments

Quick Links:

Lincoln Health and Wellness Center’s care team looks forward to serving your healthcare needs and providing Care Without Compromise, giving you the best care experience of your life.

What's on this page?

How to Request an Appointment

Appointments are required.

There are two ways to request an appointment:

  • By Phone: (717) 640-5900

  • Through Patient Portal Messaging:

Once you’ve been connected to the Proactive MD Patient Portal for the first time during your first visit, appointments can be requested through the messaging feature:

      1. Sign in using your username and password

      2. Select Compose a Message from the top menu bar

      3. Select Message Type: Appointments and scheduling

      4. Select Provider*

      5. Select Location*

      6. Add Subject and Message, include brief details on why you would like to be seen*

* How to request First Available or a Virtual Visit through secure message:

  • For a first available appointment request at either location with either provider:

      • Select any item in the Provider and/or Location drop downs

      • Then, in the body of the message indicate that you'd like first available (or that do you not have a preference)

      • You can also simply call the main number to request a first available appointment

  • For a virtual care visit request:

      • If you'd like a first available virtual visit, or have no provider preference:

          • Select any item in the Provider and/or Location drop downs

          • Then, in the body of the message indicate that you'd like a first available virtual visit with any provider

      • If you have a preferred provider:

          • Select your desired provider in the Provider drop down, and then any item in the Location drop down

          • Then, in the body of the message indicate that you'd like a virtual visit with that provider

      • You can also simply call the main number to request a virtual visit

When can I expect a response to a voicemail or secure message requesting an appointment?

If you leave a voicemail or send a secure message requesting an appointment before the health and wellness center closes, you will receive a response the same business day.

If you request an appointment when the health and wellness center is closed, you will receive a response the next business day.

Important Appointment Details

  • Appointments are required. Please schedule an appointment prior to arriving at Lincoln Health and Wellness Center locations. This helps ensure you and fellow patients have the shortest wait times and best experience possible.

  • Masks are required. Lincoln Health and Wellness Center and Proactive MD require anyone who enters the health and wellness centers to wear a mask due to the ongoing COVID-19 pandemic.

  • Cancellations. If you are unable to make your appointment time, please cancel or reschedule as far in advance as possible, out of courtesy for other patients and the Lincoln Health and Wellness Center care team.

  • Collaboration with outside providers. If you have an outside provider and would like to share your visit information with them, bring the name and contact information of your Primary Care Provider to your appointment, and the care team can send a full summary with your authorization.

  • After hours healthcare needs. For care needs after Lincoln Health and Wellness Center operating hours, call the main number to be connected to an on-call provider.​

  • First visits. Bring the following to your first appointment:

      • Your driver’s license

      • Your Highmark Blue Shield insurance card

      • Your current prescription list

      • Name and contact information of Primary Care Provider (optional) - If you have an outside provider and would like to share your visit information with them, the care team can send a full summary with your authorization.

Fax Numbers

York Campus: (833) 731-0600

New Oxford Campus: (833) 731-0599

Appointment Durations

All appointments are scheduled for 30-60 minutes, depending on the type of appointment, to allow the provider adequate time to listen to the patient, understanding their unique needs. Longer appointment times not only provide more opportunities to impact and improve long-term health; they also help to build relationships and establish trust between patients and their providers.

Below are average appointment duration by visit type:

  • Blood pressure checks, lab draw only: 15 minutes

  • Episodic / acute appointments: 30 minutes

  • Preventive care / chronic condition management visit: 30 to 45 minutes

  • Annual physical or establishing care visit: 30 to 60 minutes

Hours of Operation

York Campus

Open Date: February 7, 2022

Monday: 7 AM - 12:30 PM

Tuesday: 7 AM - 4:30 PM

Thursday: 10:30 AM - 4:30 PM


New Oxford Campus

Open Date: February 21, 2022

Monday: 1:30 PM - 5:30 PM

Wednesday: 8 AM - 5:30 PM

Friday: 7 AM - 2:30 PM


Virtual care appointments are available during all operating hours. Click here to learn more about virtual care.

Access to an on-call provider is available after health and wellness center hours by calling the main number.

Holiday Closures

Lincoln Health and Wellness Center will be closed the following holidays or observances*:

  • New Year’s Day

  • Martin Luther King, Jr. Day

  • Good Friday

  • Memorial Day

  • Juneteenth

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Day after Thanksgiving

  • Christmas Eve

  • Christmas Day


*Proactive MD will observe a holiday closure on the Friday before, if it is on a Saturday, or on the Monday after, if it is on a Sunday.