Patient Portal

Secure Messaging:  If you have a medical question or need to contact the Lincoln Health and Wellness Center care team for non-urgent needs, you can send a secure message through the portal. Examples of message reasons: 

• a follow up question for a recent visit

• a question about a lab result or medication

• a request for a referral

• to have a dependent profile setup and linked to the parent/guardian portal

To send a new message or view your inbox, select Messages from the menu once signed into your patient portal. 

Appointment Scheduling:

To schedule a new appointment: 

• • 1. Sign in using your username and password 

       • • Select Appointments from the menu (or the ‘Schedule a new appointment’ option from the Appointments section of the home page)

         • The New Appointment page will appear, where you will fill out all 4 criteria listed

         • Select the Patient for whom you wish to schedule the appointment from the list 

Note: This option will only appear if you have linked access to a dependent’s account. To learn how to link a parent/guardian and dependent portal, click here.

• • 1. • • Select a Reason for the visit from the list of options:

           • • Annual Physical

             • Follow Up: Select this when following up from a prior lab work or referral appointment.

             • Lab Work: Select this when you need to have blood drawn.

             • Sick Visit: Select this when you want to see a provider when you are feeling unwell, or you want to be tested for a particular illness.

 Note: Please call (717) 640-5900 if you are trying to schedule any of the following:

• A same-day appointment (within 24 hours)

• A virtual (telehealth) appointment

• Any type of appointment that is not listed

• An appointment with the Patient Advocate

• If you wish to receive an immunization or lab test ordered by an outside non-Proactive MD provider, to ensure that the necessary supplies are available at the time of your appointment

• • 1. • • Select a Facility from the list of options

           • • Lincoln Health & Wellness Center-New Oxford

             • Lincoln Health & Wellness Center-York

Note: This will default based on your home health center selection, however, you can change the location option for finding appointments at either campus. Please call (717) 640-5900 for virtual appointments with either location.

• • 1. • • Select a Date

Note: You can create an appointment that is at least 24 hours out from the time of appointment creation. If you need to get into the health center sooner than 24 hours, please call (717) 640-5900.

• • 1. • • Click Search

    2. After you click Search, the available appointments will be listed on the right. You will select the Provider and Appointment Time Slot that works for you.

Note: If there are no appointments available or options that are convenient for you, try changing the appointment search parameters, including date, or call (717) 640-5900 for assistance.

• • 3. Once you select your appointment time, click Submit & Continue.

    4. It will direct you to the final page to fill out the following required to confirm your appointment:

       • Reason for Visit: Enter specific reasons as to why you need a visit, as this ensures the correct appointment is scheduled with a provider or nurse.

       • Phone

       • Email

    5. Once you click Submit you will be directed to an appointment confirmation page where your Appointment Request(s) will appear confirming your appointment.

To change an existing appointment:

1. From the Home page, upcoming or scheduled appointments can be viewed in the Appointments box

2. Click the View your upcoming appointments link

3. From the list of your upcoming appointment(s) that is shown, find the appointment you wish the change and select the [ Cancel ] button underneath it

4. You will be prompted to enter a Reason for Cancellation, as well as a checkbox option to Reschedule Appointment

5. Once you’ve entered the reason and selected whether you would like to reschedule, click Submit 

Parent/Guardian Access to Dependent Patient Portal:

Adding dependent access to a parent/guardian through the patient portal gives that parent/guardian user the ability to complete the following for the dependent by selecting their name from the patient drop-down: view/send message, manage appointments, view/manage prescriptions, and view medical records (i.e., allergies, meds, problems, history, results, and more).

 Here’s how to obtain dependent access:

1. First, a parent/guardian must create their own patient portal account through the New Portal Login request to get setup.

2. Then, once the parent/guardian’s portal is active they will need to follow the steps below based on the dependents age, if they would like to have the portals linked.

   • If the dependent is under 18:

     • • The parent/guardian will need to send a request through their existing portal via secure messaging, or call the health center directly, to have the dependent profile setup and then linked to the parent/guardian portal.

   •  If the dependent is over 18:

     • • The dependent will need to create their own patient portal account through the New Portal Login request to get setup.

       •  After the dependent account is created, if they would like their portal linked to their parent/guardian, the dependent will need to submit a written request in person at one of the health center locations.

3. Once the accounts have been linked, the parent/guardian will be able to use the patient drop down feature to select the dependent and use portal features on their behalf.